Refund & Return Policy

Refund & Return Policy

Effective Date: April 15, 2025

At Lyrafit, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. Please review our refund and return policy below to understand how we handle such situations.

1. Returns & Exchanges

  • Eligibility: We accept returns and exchanges for items that are unworn, unwashed, and in their original condition with all tags attached.

  • Time Frame: Requests for returns or exchanges must be made within 30 days of receiving your order.

  • Process: To initiate a return or exchange, please contact our customer service at support@lyrafit.com with your order number and reason for return.​

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:​

  • Underwear and intimate apparel

  • Damaged apparel

  • Items marked as “Sale”​

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide a clear photo of the item and a description of the issue. We will assess the situation and offer a replacement or refund as appropriate.​

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

  • Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.​

5. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest service and availability.​

6. Cancellations

Orders can be canceled within 24 hours of placement. After this period, the order may have already been processed and shipped. To request a cancellation, contact us promptly at support@lyrafit.com.​

7. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to our customer service team:

Note: This policy is subject to change without prior notice. Please refer to this page for the most current information.

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